Frequently Asked Questions
Find answers to the most common questions about Shelf Collectibles.
Shelf Collectibles is a premier platform for collectors to discover, purchase, and trade collectible items. We offer a wide range of products from limited edition figures to rare collectibles across various categories.
Creating an account is easy! Click on the "Sign Up" button in the top right corner of the page, fill in your details, and verify your email address. Once verified, you can start exploring and purchasing collectibles.
Yes, we take security very seriously. All personal information is encrypted and stored securely. We never share your information with third parties without your consent. You can read more in our Privacy Policy.
Payments are processed securely through Stripe. We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), digital wallets such as Apple Pay and Google Pay, and stablecoin (USDC). If you pay in USDC, a refund is returned as USDC to the wallet you paid from.
You connect your own Stripe account from My Shop → Settings → Payouts, and Stripe pays you directly into your bank. Your shop cannot accept orders until that is done. Getting paid explains what Stripe asks for, what comes out of a sale, and when payouts land.
We keep 3% of the item subtotal, not of shipping. Card processing (2.9% + $0.30) is added to the buyer's total instead of coming out of yours, and is shown to them in the cart before they pay.
Still have questions?
Our support team is here to help. Reach out to us and we'll get back to you as soon as possible.